Integrations
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Seamless Integration with Your IBM Notes/Domino® Platform
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Search and retrieve user information from your Notes Address Book.
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Send Mail to the VI Service Desk
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Send emails from your Notes Mail directly into the VI Service Desk for automatic ticket and bulletin creation. Our Mail Processor cycles through a list of rules you define to determine which emails are converted to tickets.
- Create Tickets From Your Notes Mail
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Using our Notes Mail Plug-in you can create Incident and Request tickets directly from your Inbox. The email you create a ticket from will be automatically imported into the VI Service Desk and linked to the newly created ticket.
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Ask us about how we can help you:
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- Authenticate with your organization's Active Directory and retrieve user information.
- Import data from Notes databases, Excel/CSV files, and relational databases.
- Build web services to communicate and share data with other systems.